Privacy and Cookie Policy

Last updated: 11 September 2026

This policy explains how Factor One Marketing Ltd uses personal information when you visit this website or choose to contact us. We have tailored it to the services and contact methods currently available on the site.

Who we are

Factor One Marketing Ltd is the controller of personal information described in this policy.

Company registration number: 11758016
Address: Pure Offices, 4100 Park Approach, Leeds, West Yorkshire LS15 8GB, UK
Email: info@factoronemarketing.co.uk

Information we collect

This website does not offer user accounts, online purchasing or a contact form, and it does not ask you to provide a postal address, telephone number, account information or purchase information.

If you choose to contact us by email or WhatsApp, we receive the information you decide to include in your message and the contact details associated with that service. Our website hosting and security providers may also process limited technical information, such as an IP address, browser information and request logs, where necessary to deliver and protect the website.

If you accept analytics cookies, Google Analytics collects information about how the site is used. This may include pages viewed, interactions, approximate location, and browser or device information. We do not use Analytics to identify you directly.

How and why we use information

• Enquiries: to read, respond to and follow up an email or WhatsApp enquiry. We rely on our legitimate interests in communicating with prospective clients and, where an enquiry concerns a potential contract, taking steps at your request before entering into that contract.
• Client and supplier communications: to manage work, services and business relationships. We rely on performance of a contract or our legitimate interests in running the business.
• Legal and financial records: to meet accounting, tax and other legal requirements. We rely on legal obligations.
• Website delivery and security: to provide, maintain and protect the website. We rely on our legitimate interests in operating a secure website.
• Analytics: to understand site use and improve the website. We rely on your consent and do not load Google Analytics unless you accept analytics cookies.

Where we rely on legitimate interests, we consider the business need and your rights and expectations. We do not use personal information for automated decision making or profiling that produces legal or similarly significant effects.

How long we keep information

• Enquiries that do not become client work are normally kept for up to 24 months after the last meaningful contact.
• Client, supplier, project, contract and accounting records are normally kept for six years after the relevant relationship, project or financial period ends, unless the law requires a different period.
• Technical security logs are kept only for as long as reasonably necessary for security, investigation and service operation.
• Analytics information is retained in accordance with the retention setting in our Google Analytics account.
• Your cookie choice remains in your browser until you change it, clear your browser storage or the site resets the choice.

Who receives information

We share information only where it is necessary with service providers that support our website, hosting, security, email and business systems; professional advisers; and public authorities where the law requires it. Google receives analytics information only after you accept analytics cookies. We do not sell personal information.

Using WhatsApp

If you use a WhatsApp link on this site, you leave our website and use a service provided by WhatsApp and Meta. They process information under the WhatsApp Privacy Policy. This may include your telephone number, profile information, message content and technical information. Factor One Marketing receives the information you send through WhatsApp and uses it to respond to your enquiry. You can choose email instead if you prefer not to use WhatsApp.

International transfers

Some service providers, including Google, WhatsApp and Meta, may process information outside the UK. Where UK data protection law requires it, information must be protected by an adequacy regulation or approved safeguards such as the UK International Data Transfer Agreement or UK Addendum. Contact us if you would like more information about the safeguards relevant to your information.

Cookies and analytics

The website stores your analytics choice in your browser so it can respect your decision. This is necessary for the cookie controls to work.

Google Analytics is optional. Its script is not loaded unless you select Accept analytics. If accepted, Google Analytics may set cookies such as _ga and _ga_* to distinguish visits and produce aggregated reports. We do not use these cookies for advertising.

You can accept, decline or revisit your choice using the Cookie settings control on this page or in the website footer. You can also delete existing cookies and local storage through your browser settings.

Your data protection rights

Depending on the circumstances, UK data protection law gives you the right to:

• ask for a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests or to direct marketing;
• receive information you provided in a portable format where the right applies; and
• withdraw consent at any time, without affecting earlier lawful processing.

These rights are not absolute and an exemption may apply. To exercise a right, email info@factoronemarketing.co.uk. We may need enough information to confirm your identity and understand your request.

Your right to object: you can object at any time to direct marketing and, in some circumstances, to processing based on our legitimate interests.

Complaints

Please contact us first if you have a concern so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. Visit the ICO’s data protection complaints page or call 0303 123 1113.

Security and external links

We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage method is completely secure. This website may link to external services and websites, which operate under their own privacy policies.

Changes to this policy

We may update this policy when the website, our services or legal requirements change. The date at the top shows when it was last updated.

Contact us

For questions about this policy or how we use personal information, email info@factoronemarketing.co.uk.